Privacy policy

This privacy policy discloses the privacy practices for All Star Nutrition/Total Nutrition. This privacy policy applies solely to information collected by this Website. It will notify you of the following:

1. What personally identifiable information is collected from you through the Website, how it is used, and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures are in place to protect against the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email in the future to tell you about changes to this privacy policy.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our Website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline.

Wherever we collect sensitive information (such as registration data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top of your Web browser, or looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment.

INFORMATION COLLECTION, USE, AND SHARING

We collect personal information that you voluntarily provide to us, including your name, email address, telephone number, billing and shipping information, appointment information, communication preferences, and information submitted through our website, stores, forms, or customer-service channels.

We use this information to process orders, schedule and manage appointments, provide customer service, send communications you have requested or authorized, maintain consent and opt-out records, prevent fraud, improve our services, and comply with applicable legal obligations.

We may disclose personal information to service providers that perform services on our behalf, including ecommerce hosting, payment processing, appointment scheduling, communications and text messaging, data storage, analytics, customer support, fraud prevention, and security. These providers may use the information only as necessary to provide services to us or as otherwise permitted by law.

We do not sell or rent SMS opt-in information or SMS consent records. We do not share SMS opt-in information with unaffiliated third parties for their own marketing or promotional purposes. This restriction does not prevent us from providing information to service providers that process messaging and appointment data on our behalf.

SMS AND APPOINTMENT MESSAGING

When you opt in to receive text messages, we may collect and maintain your mobile telephone number, the date and method of consent, the source of the consent, the type of messages authorized, appointment information, message activity, delivery status, and opt-out activity.

We use this information to send the messages you authorized, which may include InBody appointment confirmations and reminders, order or account updates, customer-service communications, and—if you separately provide marketing consent—promotional messages.

Transactional SMS consent authorizes transactional messages only. It does not authorize promotional text messages unless you separately consent to receive them.

We use service providers to schedule, process, and deliver text messages and to maintain consent and suppression records. These providers process personal information on our behalf and are not authorized to use your SMS opt-in information for their own marketing.

Service providers may include Shopify, Easy Appointment Booking, Klaviyo, Cloudflare, telecommunications carriers, and related technical providers.

You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP, emailingstcloud@allstartotalnutrition.com, or calling (320) 252-5004. Opting out of text messages does not prevent us from contacting you through another method when permitted by law.

We retain consent, opt-out, appointment, and messaging records for as long as reasonably necessary to operate the Program, document compliance, resolve disputes, enforce agreements, and meet legal obligations. Some records may be retained after an opt-out request when required for compliance or suppression purposes.

Our scheduling system is designed to clear personal information from active scheduling records after an appointment is completed, cancelled, lacks consent, or reaches its scheduled cleanup period. Other systems may retain records according to their policies and applicable law.

For additional information about the mobile message program, please review our SMS/MMS Mobile Message Terms and Conditions in the Terms of Service.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us via email at stcloud@allstartotalnutrition.com.